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What is an SMS template?

An SMS template is a pre-written text message that you can use repeatedly to communicate with your customers. These templates can be created to address a wide range of topics, such as appointment reminders, customer service inquiries, promotions, and more.

One of the benefits of using SMS templates is that they save you time and effort. Rather than typing out a new message each time you need to communicate with a customer, you can simply select the appropriate template and make any necessary edits before sending it. This can be especially helpful when you need to send similar messages to multiple customers, as it ensures consistency and accuracy in your communications.

Another advantage of using SMS templates is that they allow for personalization. Most SMS messaging platforms allow you to customize certain fields within the template, such as the recipient's name or appointment time, based on information from your CRM or other customer data sources. This can help to make the message feel more tailored and relevant to the recipient, which can increase engagement and response rates.

Overall, SMS templates are a valuable tool for businesses that rely on text messaging as a means of communication with their customers. By providing a quick and easy way to create personalized messages, they can help to improve efficiency, consistency, and customer engagement.